At BLACKSHIP your satisfaction is our priority.
We take utmost care to deliver premium quality products, but in case you face any issue, please read our return & exchange policy carefully:
1. Unboxing Video is Mandatory
• Please make sure to record a clear unboxing video while opening your parcel.
• This video is compulsory proof in case of any return or exchange request.
• Without a proper unboxing video, no return or exchange will be accepted.
2. Eligible for Return/Exchange
We accept returns or exchanges only if:
• The product received is damaged, defective, or torn.
• The product is different from what you ordered (wrong size, color, or design).
• The request is raised within 5 days of delivery.
3. Not Eligible for Return/Exchange
• If the product has been used, washed, or altered in any way.
• If the tag or packaging is missing.
• If unboxing video is not provided.
4. Process for Return/Exchange
• Contact us on our official WhatsApp / Email / Instagram within 5 days of delivery.
• Share your order ID, issue details, and unboxing video.
• Once verified, we will process your return or exchange.
5. Refunds
• Refund will be issued only if a replacement is not available.
• Refunds will be processed within 5–7 business days after the product is received and inspected.
6. We refund the amount minus Rs.200/-(adjusted towards shipping & re-stocking charges) per Order in your bank account or UPI-ID.
7. Note
• Please ensure the product is properly packed while returning.
• Our team reserves the right to approve or deny the return based on provided proof.
8.Note :You can also send back package to our warehouse address by your own if reverse pickup service not available at some location by our courier partner.
